Understand how Voice AI agents combine speech, language, and context to handle calls in real time.
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Voice AI for customer-obsessed teams
Build real-time voice agents | call assistants | support copilots | sales copilots | multilingual agents
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About Us
bCatalyst helps teams design, deploy, and scale Voice AI agents that sound natural, stay on-script, and plug into your existing tools.
You can now build voice-first workflows that connect to CRMs, ticketing systems, and internal knowledge - turning every call into an intelligent, automatable interaction.
Whether you're modernizing your support desk, scaling outbound sales, or automating routine phone journeys, bCatalyst helps you launch production-grade voice agents with enterprise-grade observability, guardrails, and control.
Whether you're modernizing your support desk, scaling outbound sales, or automating routine phone journeys, bCatalyst helps you launch production-grade voice agents with enterprise-grade observability, guardrails, and control.
Our Voice AI Platform
Voice Agent Creation & Design
- Drag-and-drop call flows: Design inbound and outbound call journeys visually.
- Reusable templates: Start from proven patterns for support, sales, and routing.
- Guided setup: Step-by-step wizards to configure prompts, intents, and hand-offs.
Real-Time Call Operations Console
- Live call monitoring: See active calls, transcripts, and agent state in real time.
- Operational controls: Barge in, transfer to humans, or gracefully end sessions.
- Performance views: Understand agent load, response latency, and call outcomes.
Voice-Grade Security & Compliance
- Encrypted by default: Protect audio streams, transcripts, and metadata end-to-end.
- Policy-aware storage: Control how recordings and transcripts are retained or deleted.
- Enterprise guardrails: Role-based access, audit trails, and model usage controls.
Continuous Call Optimization
- Conversation analytics: Track drop-offs, handle time, containment, and CSAT signals.
- Feedback loops: Use agent, QA, and supervisor feedback to improve flows safely.
- Smart suggestions: Recommendations to refine prompts, routing, and responses.
Multi-Model Voice Stack
- ASR / TTS agnostic: Plug in best-of-breed speech-to-text and text-to-speech engines.
- LLM flexibility: Use your preferred LLM provider or bring your own models.
- Composable routing: Mix providers per use case, language, or compliance boundary.
Rapid Telephony & CRM Integrations
- Telephony connectors: Integrate with leading cloud telephony and SIP providers.
- CRM & helpdesk sync: Log calls, update tickets, and push summaries automatically.
- Knowledge connectors: Attach FAQs, docs, and KBs as trusted context for agents.
Voice Agent Orchestration
- End-to-end flows: Orchestrate pre-call, in-call, and post-call automations.
- Smart routing: Decide when to escalate to humans, bots, or specialized agents.
- Shared context: Maintain customer context across channels and sessions.
bCatalyst Voice Marketplace
- Pre-built voice agents: Verticalized agents for support, collections, and sales.
- Integration blueprints: Ready-made patterns for popular CRMs and ticketing tools.
- Expert services: Partner ecosystem to help you design and tune complex journeys.
Platform Walkthrough
See how bCatalyst powers real-time Voice AI agents
Our Services
Voice AI Strategy & Design
- Voice readiness assessment: Map where voice agents can safely add value.
- Journey & script design: Design flows that align with your CX and brand tone.
- Risk & guardrail planning: Define what agents can / cannot do from day one.
Custom Voice Agent Solutions
- Tailored agents: Build agents tuned to your vertical, process, and compliance needs.
- Domain-adapted models: Configure LLMs and prompts for your data and tone.
- Conversation data services: Help with data cleaning, labeling, and evaluation.
Infrastructure & Deployment
- Scalable hosting: Deploy Voice AI workloads on your preferred cloud.
- Low-latency routing: Architect for real-time audio and regional compliance.
- Edge & on-prem options: For regulated industries and data-sensitive workloads.
Enablement & Ongoing Support
- Team training: Upskill product, ops, and support teams on Voice AI best practices.
- Playbooks & governance: Templates for QA, monitoring, and escalation policies.
- Dedicated support: Help with experiments, rollouts, and optimization cycles.
Latest insights
See how modern operations blend human agents with Voice AI to improve experience and control cost.
Practical guardrails and governance patterns for rolling out Voice AI in regulated environments.
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Frequently Asked Questions
bCatalyst is a Voice AI platform that helps you build, deploy, and manage real-time voice agents for customer support, sales, and operations.
We connect speech, language models, and your business systems so that calls can be handled intelligently — with clear guardrails and full observability.
Voice AI agents are software agents that can listen, understand, and respond to spoken language in real time. They use:
- Speech-to-text to transcribe the caller's audio,
- Language models and business rules to decide what to do next, and
- Text-to-speech to respond in a natural voice.
Step 1: Sign up and log in to bCatalyst Studio.
Step 2: Connect your telephony provider and core systems (CRM, ticketing, knowledge base).
Step 3: Use the visual builder to design your call flow and define the agent's voice, tone, and policies.
Step 4: Test in a safe sandbox, then promote to production when you're ready.
Step 2: Connect your telephony provider and core systems (CRM, ticketing, knowledge base).
Step 3: Use the visual builder to design your call flow and define the agent's voice, tone, and policies.
Step 4: Test in a safe sandbox, then promote to production when you're ready.
bCatalyst is designed for support, sales, and operations teams who handle high call volumes or repetitive phone journeys.
It's used by growing companies and enterprises across industries like customer support, aviation, logistics, healthcare, financial services, and more.
Common patterns include:
- Level-1 support, FAQs, and status checks,
- Outbound reminders, renewals, and follow-ups,
- Routing, triage, and pre-call qualification,
- Call summarization and after-call notes for human agents.
No. You can design and launch voice agents using our visual builder. However, technical teams can extend the platform using APIs, webhooks,
and low-code blocks when you need deeper customization or advanced integrations.
We treat voice and transcript data as sensitive. Audio streams, transcripts, and metadata are encrypted; access is governed through
role-based permissions; and we support data residency, retention policies, and integration with your existing security processes.
bCatalyst combines voice-native tooling (flows, monitoring, guardrails) with a multi-model backend and flexible deployment options.
We focus on giving your teams control — not just over prompts, but over routing, data, and operational metrics — so you can safely scale Voice AI in production.
Yes. While many customers start on our managed cloud, we offer private, VPC, and on-prem deployment options for organizations with stricter regulatory
or data-control requirements.
- No-code call design: Visual builder for voice flows and policies.
- Customizable workflows: Tailor journeys for different queues, languages, and intents.
- Deep integrations: CRMs, ticketing, knowledge bases, telephony providers.
- Guardrails & policies: Configurable rules to keep agents on-brand and compliant.
- Analytics & QA tooling: Insights into performance, plus tools for continuous tuning.
- Scalable and secure: Built to handle production call volumes and enterprise security needs.
- Voice agent marketplace: Curated blueprints and agents that you can adapt quickly.
Yes. We integrate with popular telephony, CRM, helpdesk, and data platforms. If you don't see your tool listed, you can connect it via APIs or talk to us about adding a native connector.
Yes. We offer templates and blueprints for common call types — such as inbound support, outbound reminders, and follow-up calls — that you can customize for your brand and workflows.
We are model-agnostic. You can pair different LLMs, speech-to-text, and text-to-speech providers based on performance, cost, or geography.
We also support BYOM (bring your own model) in certain deployment modes.
Agents can use multiple knowledge sources: FAQs, help-center content, PDFs, knowledge bases, CRMs, and internal APIs.
You decide which sources are trusted and how they're blended into each conversation.
Yes. You can define voice, language, tone, escalation logic, and how agents interact with your systems.
For advanced teams, we also support fine-grained controls for prompts, policies, and routing strategies.
Absolutely. bCatalyst is designed to scale horizontally with your traffic, while exposing the metrics and controls your team needs to manage quality and cost.
We offer flexible plans depending on your stage and usage:
- Pilot / PoC: For teams validating Voice AI in a controlled scope.
- Usage-based subscriptions: Based on minutes, calls, and feature tiers.
- Enterprise: Custom contracts, deployment models, and support levels.
Yes. We typically start with a short pilot or PoC that targets a specific queue or call type, so that you can measure impact before a wider rollout.
We provide onboarding assistance, documentation, and product support. For larger deployments, we also offer solution engineering and ongoing optimization
support to help your team continuously improve performance.
You can reach us through the contact form below or via email. We're happy to discuss your use case and help you decide where Voice AI fits best in your
customer journey.